Size Guide & FAQ
Size Guide & FAQ
Size Guide
Product-Specific Sizing: Each product that requires sizing information includes a detailed size guide in its product description. You'll find measurement charts, fit guides, and sizing recommendations right where you need them - on the individual product pages.
Can't Find Sizing Info? If you need additional sizing help or have questions about fit, feel free to contact us at support@vitalsanctum.com and we'll provide personalized recommendations.
Frequently Asked Questions
📦 Shipping & Delivery
Q: Where do you ship from?
A: We have warehouses internationally including the USA, China, New Zealand, and the UK to ensure faster delivery to our customers worldwide.
Q: How long does shipping take?
A: Shipping typically takes 6-14 days depending on your location and the warehouse your order ships from.
Q: Do you offer international shipping?
A: Yes! We ship internationally from our various warehouse locations.
🛒 Orders & Payment
Q: What payment methods do you accept?
A: We accept most major payment methods including Apple Pay, Google Pay, PayPal, credit & debit cards, and Shop Pay. We're also working on adding Afterpay soon!
Q: Can I change or cancel my order?
A: Contact us immediately at support@vitalsanctum.com. We'll do our best to accommodate changes before your order ships.
Q: How do I track my order?
A: Email us your order number and we'll provide tracking information and delivery updates.
🔄 Returns & Exchanges
Q: What's your return policy?
A: We accept returns within 14 days of delivery. For supplements by Vital, we offer a 60-day money-back guarantee because we're confident in their quality.
Q: How do I return an item?
A: Contact us at support@vitalsanctum.com with your order number and reason for return. We'll guide you through the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs.
🏔️ Products
Q: Are your ski and winter gear suitable for my country's conditions?
A: Yes! Our gear is selected for performance in various climates and conditions worldwide, not just New Zealand.
Q: Do you offer bundle discounts?
A: Absolutely! Our bundles can save you hundreds of dollars - something we strive for since not many businesses offer this level of value.
💊 Subscriptions & Supplements
Q: Do you offer supplement subscriptions?
A: Yes! We offer flexible subscription plans with great savings:
- Monthly: 10% off + free shipping
- Bi-Monthly: 15% off + free shipping
- Quarterly: 20% off + free shipping
- Annual: 50% off + free shipping + VIP perks
Q: What are the VIP perks for annual subscribers?
A: Annual subscribers get priority customer support, exclusive access to limited-edition supplements, first access to new products, and special member-only benefits.
Q: Can I change or cancel my subscription?
A: Absolutely! You can skip deliveries, change frequency, or cancel anytime. Just contact us at support@vitalsanctum.com.
Q: Where are your supplements and superfoods sourced from?
A: Our supplements and superfoods are sourced from the USA to ensure high quality and standards.
Q: What's your guarantee on supplements?
A: We offer a 60-day money-back guarantee on all supplements by Vital because we're confident in their quality and effectiveness.
📞 Support
Q: How can I contact customer service?
A: Email us at support@vitalsanctum.com. We typically respond within 12 hours.
Q: Do you offer phone support?
A: Currently, we provide support via email for the fastest response.
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Still have questions? Don't hesitate to reach out at support@vitalsanctum.com - we're here to help!
